On despatch of your item, we can provide you with an estimated date for delivery of your parcel. While we make every effort to deliver by this time, date given is an estimate only. Should an item not arrive within the estimated period, please note that we cannot investigate the non-arrival of your item until the expiry of 21 Days from our original shipment date to you. Please refer to the date shown on your “Despatch Information” email to confirm this date.
Note: It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to refund, exchange or resend the order to the correct address at our expense
We will use all reasonable endeavours to adhere to the delivery times set out in that section and though we believe that we have aligned ourselves with excellent delivery partners, there may be times when parcels are delayed.
If an item has been lost in transit, we may not despatch a replacement item immediately. Resent or Replacement items will be despatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30-45 days from despatch for Undelivered Mail to be returned to us, depending on the delivery country.
All non-delivery claims (including those with Special Delivery) must be received within 45 days of our original shipment date to you. Please refer to the date shown on your “Dispatch Information” email to confirm this date.